Privacy Policy

We collect data for the following purposes:

  1. To manage your enquiry and any subsequent booking 
  2. When you sign up for our newsletter
  3. Social Media/Website/Email promotions (Photographs)

1.When you make an enquiry/booking (website)

What information do we collect?

We record

  • your name
  • your telephone number (if given)
  • your email address
  • What you enquired about

If you make a booking we also record;

  • your age
  • your date of birth 
  • your telephone number (if not previously given)
  • your relevant medical information 
  • your emergency contact (name and telephone number)
  • your relevant mountain experience
  • Your Height (For Nordic Walking),

Why do we collect this information?

We collect this information to manage your experience with us. We use your personal information to:

  • Manage your booking
  • Create a participant list for each event
  • Plan a safe outdoor experience taking into account the relevant information provided to us.
  • To manage and respond to your enquiry

Who do we share your personal information with?

Other than to meet legal, statutory and insurance purposes we do not share your information with anyone without your consent.

How do we hold your information?

Enquiries:

An enquiry is normally received via email/contact form  We copy your name, email address, telephone number (if given) and what you have enquired about in to a spreadsheet that is saved on our computer, which is password protected.

Bookings:

Booking forms are normally received in our email inbox and a copy is held on the WordPress database.  The booking form is also saved on our personal computer, which is password protected. The data is backed up and saved on the mountain ascents google drive which is also password protected. Any booking form provided to us in paper format is scanned, saved as a PDF and then shredded. The PDF is saved as described above. If a google form is received this form is received in to our Google account and saved to create a backup.

How long do we keep your personal information?

Enquires:

At the end of each financial year (31st March) we delete all information apart from what you enquired about.

Bookings:

Booking forms are deleted from our email inbox usually within 7 days and also from the WordPress and google database within 7 days after the event. The PDF/backup is kept in a password protected file on our computer/google drive for as long as required before being deleted.   

How can you access and correct your information?

You can request a copy of the information that we hold about you by emailing admin@mountainascents.co.uk

2. When you sign up for our newsletter

What information do we collect?

When you subscribe to our newsletter we record:

  • your name
  • your email address

Why do we collect this information?

We collect this information for the purpose of sending out our newsletters

Who do we share your personal information with?

No information is shared.

How do we hold your information?

Your personal information is stored on a Mailchimp database and is not held by Mountain Ascents. 

How long do we keep your personal information?

We keep your personal information for as long as you want to remain on the mailing list. 

How can you access and correct your information?

You can request a copy of the information that we hold about you by emailing admin@mountainascents.co.uk. You can also unsubscribe or update your information at any time by clicking the link at the bottom of the newsletter.

  • Photographs

During our events photographs are taken for use in our email marketing campaigns, social media and website etc.  Photographs will normally be added to our accounts i.e. social media on the day of and during the event itself.  You have the right to withdraw your permission by letting us know either in advance via email admin@moutainascents.co.uk, not consenting to the use of the photographs of yourself during the booking process or on the day of the event by speaking to the event leader directly. The withdrawal of consent is for the future use of photographs only and not the existing use where that photograph has already been used to promote the business and/or event.

3. How can you make a complaint?

If at any point you are not satisfied by how we have handled your personal data, please contact us in the first instance. If you are not satisfied with our response, you can escalate your complaint by contacting the Information Commissioner’s Office (ICO)