Privacy Policy

We collect data for the following purposes:

  1. To manage your enquiry and any subsequent booking 
  2. When you sign up for our newsletter
  3. Social Media/Website/Email promotions (Photographs)

1.When you make an enquiry/booking (website)

What information do we collect?

We record

  • your name
  • your telephone number (if given)
  • your email address
  • What you enquired about

If you make a booking we also record;

  • your age
  • your date of birth 
  • your telephone number (if not previously given)
  • your relevant medical information 
  • your emergency contact (name and telephone number)
  • your relevant mountain experience,

Why do we collect this information?

We collect this information to manage your experience with us. We use your personal information to:

  • Manage your booking
  • Create a participant list for each event
  • Plan a safe outdoor experience taking into account age, experience and medical information.
  • To manage and respond to your enquiry

Who do we share your personal information with?

Other than to meet legal, statutory and insurance purposes we do not share your information with anyone without your consent.

How do we hold your information?

Enquiries:

An enquiry is normally received via email/contact form  We copy your name, email address, telephone number (if given) and what you have enquired about in to a spreadsheet that is saved on our computer, which is password protected.

Bookings:

Booking forms are received in our email inbox.  We copy the information that you provide and copy it in to a spreadsheet on our personal computer, which is password protected. The data is backed up and saved on the mountain ascents google drive which is also password protected.

How long do we keep your personal information?

Enquires:

At the end of each financial year (31stMarch) we delete all information from the spread sheet apart from what you enquired about.

Bookings:

Booking forms are deleted usually within 7 days after the event.  Personal information which is stored on the excel spreadsheet is kept until the end of the financial year (31st March each year). At the end of the year, we keep your name, and what you booked.  We delete all other information.

How can you access and correct your information?

You can request a copy of the information that we hold about you by emailing admin@mountainascents.co.uk

2. When you sign up for our newsletter

What information do we collect?

When you subscribe to our newsletter we record:

  • your name
  • your email address

Why do we collect this information?

We collect this information for the purpose of sending out our newsletters

Who do we share your personal information with?

No information is shared.

How do we hold your information?

Your personal information is stored on a Mailchimp database and is not held by Mountain Ascents. 

How long do we keep your personal information?

We keep your personal information for as long as you want to remain on the mailing list. 

How can you access and correct your information?

You can request a copy of the information that we hold about you by emailing admin@mountainascents.co.uk. You can also unsubscribe or update your information at any time by clicking the link at the bottom of the newsletter.

  • Photographs (Informed consent)

During our events photographs are taken for use in our email marketing campaigns, social media and website etc.  Photographs will normally be added to our accounts i.e. social media on the day of and during the event itself.  You have the right to withdraw your permission by letting us know either in advance via email admin@moutainascents.co.uk, not consenting to the use of the photographs of yourself during the booking process or on the day of the event by speaking to the event leader directly. The withdrawal of consent is for the future use of photographs only and not any existing use where that photograph has already been used to promote the business and/or event.

3. How can you make a complaint?

If at any point you are not satisfied by how we have handled your personal data, please contact us in the first instance. If you are not satisfied with our response, you can escalate your complaint by contacting the Information Commissioner’s Office (ICO)